Deming, Juran & Crosby: Contributors to TQM


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Why did the quality of Japanese automobiles improve after WWII?

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1. Which of the following steps is NOT part of Deming's TQM philosophy?

2. Teddy's Tacos recently implemented a TQM system using the managerial decision making areas mentioned by Juran. Top management has implemented a training program that assures the employees make a quality taco. How can management determine that the tacos being made are meeting the required quality standards?

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About This Quiz & Worksheet

Complete this quiz and corresponding worksheet to check what you know about important contributions to total quality management (TQM). You'll need to understand the contributions and approaches to TQM made by Deming, Juran and Crosby.

Quiz & Worksheet Goals

Test yourself on the following topics:

  • When Deming and Juran began studying TQM
  • Steps of Deming's philosophy
  • How TQM begins, according to Juran
  • Crosby's contribution to TQM
  • Definition of quality, per Crosby

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related total quality management lesson
  • Interpreting information - verify you can read information regarding Deming's philosophy and Juran's beliefs and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about Crosby's contribution and views on quality

Additional Learning

Be sure to review the corresponding lesson called Deming, Juran & Crosby: Contributors to TQM. This lesson will help you:

  • Define what total quality management is
  • Identify the persons who contributed the most to TQM
  • Describe each of their contributions to TQM
  • Understand what quality control means for a business
  • Appreciate the four management absolutes by Crosby