Coaching a Telephone Customer Service Team


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What are three component for writing goals for a telephone customer service team?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. Mystery shopping is an example of which of the following customer service management techniques?

2. Which of the following requires customer acknowledgement?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The subjects we'll ask about on this quiz and worksheet will be related to things such as goals for telephone customer service teams, customer acknowledgment, and staff recognition.

Quiz & Worksheet Goals

We will ask you about topics like:

  • Components of writing goals for a telephone customer service team
  • The concept of mystery shopping
  • What requires customer acknowledgement
  • Benefits of staff recognition
  • An example of engaging staff for performance change

Skills Practiced

  • Interpreting information - verify that you can read information regarding appropriate staff engagement and interpret it correctly
  • Information recall - access the knowledge you've gained regarding mystery shopping
  • Reading comprehension - ensure that you draw the most important information from the related telephone customer service coaching lesson

Additional Learning

You've got a chance to learn even more about developing phone customer service teams if you study our affiliated lesson. This lesson's name is Coaching a Telephone Customer Service Team and it's going to cover:

  • Ways management can monitor customer service staff
  • Positive incentives and approaches that help customer service management
  • Examples of feedback
  • Effective applications of accountability