Copyright

Being an Effective Call Center Agent

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

How can multi-tasking benefit a call center agent's job performance?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. Being able to put yourself in your customers' shoes is an important skill for call center agents known as _____.

2. What is active listening in a call center environment?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The worksheet and quiz are resources designed to test your understanding of the characteristics of effective call center agents. How multi-tasking affects a call center agent's job performance and the meaning of active listening in a call center environment are some of the topics you'll be asked about on this quiz.

Quiz & Worksheet Goals

You'll get to check your knowledge of:

  • The qualities that can help a call center agent build customer loyalty and satisfaction
  • How multi-tasking can benefit a call center agent's job performance
  • The meaning of active listening in a call center environment
  • The importance of being timely when working as a call center agent

Skills Practiced

  • Information recall - access the knowledge you have gained about the name for putting yourself in your customer's shoes
  • Reading comprehension - ensure that you draw the most important details from the lesson on effective call center agent traits
  • Knowledge application - use your knowledge to answer questions about multi-tasking and active listening for call center agents

Additional Learning

The corresponding lesson titled Being an Effective Call Center Agent can help you review more about:

  • Information call center agents need to know prior to working
  • Benefits of being a call center agent
  • How call center agents need to handle issues
Support