Aspects of Effective Listening in Group Communication


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Clarence notices that his team members don't appear to be listening to his remarks when he holds group meetings. Instead, they spend most of the time doodling. What could Clarence do to improve communication in the group?

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1. How is listening different from hearing?

2. A benefit of effective listening would NOT include _____.

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About This Quiz & Worksheet

Hearing is not the same thing as listening, and active listening is an important aspect of effective communication. This quiz assesses your understanding of effective listening by testing you on definitions, differences, and possible actions in hypothetical situations.

Quiz & Worksheet Goals

This assessment quizzes you on:

  • The definition of active listening
  • The difference between hearing and listening
  • Actions and reactions that indicate active listening
  • Benefits of effective listening

Skills Practiced

  • Making connections - use understanding of the concept of effective listening through definitions, actions, and reactions
  • Critical thinking - apply relevant concepts to examine effective listening responses in various scenarios
  • Knowledge application - use your knowledge to answer questions about active listening actions and benefits in various scenarios

Additional Learning

If you would like to learn more about effective or active listening, review the accompanying lesson titled Aspects of Effective Listening in Communication. This article describes:

  • Scenarios for effective listening in group communication
  • The difference between hearing, listening, and effective or active listening
  • Benefits of effective listening
  • Tips for effective listening