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What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Video

Chapter 1 /  Lesson 12   Transcript
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What are the effective listening techniques?

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Worksheet
What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Worksheet

1. Which effective listening technique is the ability to attain more information by asking questions?

2. Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying?

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About This Quiz & Worksheet

About This Quiz & Worksheet

Test your comprehension of effective listening techniques with this combination quiz and worksheet. Practice problems assess your understanding of the types of effective listening techniques and barriers to effective learning.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • The techniques for effective listening
  • Taking a deep breaths and fully listening
  • The meaning of deflecting

Skills Practiced

  • Defining key concepts - ensure that you can accurately define the meaning of deflecting, and the various types of effective listening techniques
  • Information recall - access the knowledge you've gained regarding the types of effective listening techniques and barriers to effective learning
  • Reading comprehension - ensure that you draw the most important information from the related lesson on effective listening techniques in the workplace

Additional Learning

To learn more about workplace listening techniques, review the accompanying lesson called What is Effective Listening in the Workplace? - Definition, Techniques & Barriers. This lesson covers the following objectives:

  • Define effective listening
  • Remember DRAP
  • Discuss the barriers to effective listening
  • Explore ways to overcome the barriers to effective listening
  • Study examples where these skills are utilized
You are viewing lesson Lesson 12 in chapter 1 of the course:

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Business 113: Business Communication

18 chapters | 140 lessons | 11 flashcard sets

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Ch 1. Communicating in the Workplace
Ch 2. Communication and...

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