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Business 113: Business Communication18 chapters | 140 lessons | 11 flashcard sets
What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers
1. Which effective listening technique is the ability to attain more information by asking questions?
2. Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying?
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About This Quiz & Worksheet
Test your comprehension of effective listening techniques with this combination quiz and worksheet. Practice problems assess your understanding of the types of effective listening techniques and barriers to effective learning.
Quiz & Worksheet Goals
Use this printable worksheet and quiz to review:
- The techniques for effective listening
- Taking a deep breaths and fully listening
- The meaning of deflecting
Skills Practiced
- Defining key concepts - ensure that you can accurately define the meaning of deflecting, and the various types of effective listening techniques
- Information recall - access the knowledge you've gained regarding the types of effective listening techniques and barriers to effective learning
- Reading comprehension - ensure that you draw the most important information from the related lesson on effective listening techniques in the workplace
Additional Learning
To learn more about workplace listening techniques, review the accompanying lesson called What is Effective Listening in the Workplace? - Definition, Techniques & Barriers. This lesson covers the following objectives:
- Define effective listening
- Remember DRAP
- Discuss the barriers to effective listening
- Explore ways to overcome the barriers to effective listening
- Study examples where these skills are utilized
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Lesson
12 in chapter 1 of the course:
- Why Communication Matters in the Workplace 3:27
- Communication Skills Needed in a Knowledge Economy 5:26
- Internal and External Workplace Communication 3:53
- Elements of Effective Communication in the Workplace 3:54
- Organizational Communication 5:15
- Communicating in Team-Based Organizations 3:37
- The Communication Process 7:54
- Types of Communication: Interpersonal, Non-Verbal, Written & Oral 8:08
- Audience-Centered Communication: Description & Effectiveness 5:17
- Legal and Ethical Communication: Description & Importance 5:41
- Implicit and Explicit Rules of Communication: Definitions & Examples 3:55
- What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers 6:43
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5:03
Next Lesson
How Perception Influences the Communication Process
- What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples 5:05
- Go to Communicating in the Workplace
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