How to Effectively Resolve Conflict as a Team


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After Mary and Paula argued about what color the icing should be on the boss' birthday cake, the party committee decided to allow both women to discuss their preference. Mary told Paula, ''You know nothing about cake icing. Purple icing is the best choice. You aren't even a baker!''

This is an example of:

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1. Empathy means:

2. Which of the following strategy is best when the conflict cannot be immediately resolved?

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About This Quiz & Worksheet

This quiz and worksheet will ensure your understanding of effective team conflict resolution, including how to communicate with team members and what to avoid.

Quiz & Worksheet Goals

Your knowledge of the following will be tested as you complete this quiz:

  • Interpreting a sample scenario involving a workplace conflict
  • What empathy is
  • Strategies for handling difficult to resolve conflict
  • Questions to ask in the midst of conflict
  • Behaviors to avoid with dealing with conflict

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about effective team conflict resolution in a different light
  • Distinguishing differences - compare and contrast topics from the lesson, such as 'You' and 'I' statements
  • Information recall - access the knowledge you've gained regarding effective team conflict resolution

Additional Learning

To gain a better understanding of this chapter, review the related lesson titled How to Effectively Resolve Conflict as a Team. This lesson covers the following:

  • Understanding why team conflict arises
  • Identifying your role in conflict
  • Use of direct communication
  • What to do when there isn't a simple solution to the conflict
Final Exam
Resolving Work Conflict as a Team
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Chapter Exam