Operations Management: Focusing on Production Efficiency & Customer Satisfaction


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question 1 of 3

Which of the following is NOT an integral part of business?

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1. John's company is starting a new product line to increase their revenue, and make themselves more famous in the general public. They are trying to make the production process as efficient as possible by analyzing every step and making sure it doesn't waste needless time. Why is this an example of process planning?

2. Which of the following is relevant in regards to capital requirements?

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About This Quiz & Worksheet

Operations management explores how sections come together in the manufacturing process, and this quiz will test your knowledge of definitions related to operations management including materials planning and human capital.

Quiz & Worksheet Goals

Use this worksheet and quiz to review these definitions:

  • Materials planning
  • Process planning
  • Capital planning
  • Human capital

Skills Practiced

Skills that you'll use to answer this assessment include:

  • Interpreting information - verify you can read information regarding the characteristics of process planning and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about what capital planning involves
  • Defining key concepts - ensure that you can accurately define main phrases and terms, such as operations management and materials planning

Additional Learning

The lesson titled Operations Management: Focusing on Production Efficiency & Customer Satisfaction can show you more about:

  • What the parts of a company involve
  • Characteristics of the main parts of operations management
  • Whether operations management is concerned with inputs or outputs
  • How operations management has evolved