Emotional Intelligence in the Workplace: Definition & Meaning


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question 1 of 3

Which of the following is a sign of emotional intelligence?

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1. Why is emotional intelligence a good trait for a manager to possess?

2. You own a small cookie factory and have three division managers that work under you. It's come to your attention that Jim, the manager of packaging, is having trouble motivating the people in his division. They resent him based on his lack of empathy; everyone has low morale. How could you BEST deal with Jim's apparent lack of emotional intelligence for the good of Jim and the people in his division?

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About This Quiz & Worksheet

This quiz and worksheet will assist you in identifying the information you have retained about emotional intelligence and the workplace. You will be quizzed on the meaning of emotional intelligence, as well as the traits of emotional intelligence.

Quiz & Worksheet Goals

Use these assessments to help you:

  • Understand the results of a contemporary study on emotional intelligence
  • Identify the attributes of emotional intelligence
  • Define emotional intelligence
  • Look into what to do if supervisors lack emotional intelligence

Skills Practiced

  • Interpreting information - verify that you can read information regarding emotional intelligence and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the features of emotional intelligence
  • Knowledge application - use your knowledge to answer questions about why leaders need to have emotional intelligence

Additional Learning

To learn additional information about emotional intelligence and its significance to the workplace, look at this video lesson called Emotional Intelligence in the Workplace: Definition & Meaning. This lesson will help you:

  • Identify examples of a leader who lacks emotional intelligence
  • Understand the consequences of poor emotional intelligence
  • Why it's important to have managers that possesses emotional intelligence
  • The characteristics of emotional intelligence