Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees


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question 1 of 3

Emotional labor occurs when _____.

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1. Sally's personal life was in shambles last year when her husband passed away. She had to go to work and be polite to customers, but inside she was devastated and depressed. This situation could lead to:

2. Sue often thinks about her children when she is at work. She concentrates on the fun time she had with them the day before. This is an example of:

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About This Quiz & Worksheet

This quiz/worksheet combo can assess your knowledge of emotions and how they are regulated. Terms you need to be familiar with in order to pass the quiz include emotional labor and surface acting.

Quiz & Worksheet Goals

Use these assessment tools to assess your understanding of:

  • Define emotional labor
  • Overcoming emotional dissonance
  • Define surface acting

Skills Practiced

Use these assessment tools to practice the following skills:

  • Knowledge application - use your knowledge to answer questions about emotional labor
  • Information recall - access the knowledge you have gained regarding surface acting
  • Making connections - user understanding of the concept of overcoming emotional dissonance

Additional Learning

To learn more about emotional labor and dissonance, review the corresponding lesson called Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees. This lesson can help you:

  • Understand the differences between surface acting and deep acting
  • Pinpoint the benefits of emotional labor
  • Describe emotional dissonance
  • Examine the effects that emotional labor and emotional dissonance have on employees