Empathy & Understanding in Workplace Coaching


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Empathy is best characterized as:

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1. The name for the emotion of feeling sorry for someone, usually when bad things have happened to them, is:

2. A supervisor is coaching an employee who has an excessive number of absences and tardiness. When the supervisor discovers that the cause of the unsatisfactory attendance is related to unreliable transportation, he presents his employee with several options for getting to work on time even without a reliable personal vehicle. In doing this, the supervisor has practiced:

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About This Quiz & Worksheet

Measure your comprehension of empathy in workplace coaching with this quiz and worksheet. Among other topics, this convenient multiple-choice quiz requires you to understand what's happening when a supervisor says ''sorry'' for changes affecting an employee, yet continues with a disciplinary action.

Quiz & Worksheet Goals

You'll be tested on the following:

  • Intentionally and mindfully placing yourself in the shoes of another
  • Feeling sorry for someone when bad things have happened to them
  • Listening to an employee's narrative and proposing a solution
  • Saying ''sorry'' for changes affecting an employee
  • Characteristics of empathy

Skills Practiced

  • Interpreting information - verify that you can read information about the intentional, mindful act of placing oneself in the shoes of another and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the related lesson on empathy and understanding in workplace coaching
  • Knowledge application - use your knowledge to answer a question about listening to an employee's narrative and proposing a solution

Additional Learning

Explore this topic further by reviewing the lesson titled Empathy & Understanding in Workplace Coaching. Here's a snapshot of what it covers:

  • Problems that arose when Amazon offered jobs to homeless candidates
  • Focusing on an individual's strengths
  • Important listening techniques