Quiz & Worksheet - Empathy on the Job

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

_____ is the ability to connect to, experience, and understand what others are feeling or experiencing.

Empathy

Friendship

Sympathy

Connecting

Worksheet

Print Empathy in the Workplace Worksheet

1. ___, _, ___ are the key characteristics of empathy.

Ability to listen, be open to, and understand what others are going through.
Desire to listen, experience, and acknowledge someones feelings.
Interest in people, friendship, and helping others.
Ability to hear, call on, and use others.

2. Which BEST describes what it means to show empathy in the workplace?

The ability to connect to, understand, and relates to the feelings of co-workers and staff.
Having effective conflict resolution standards to reduce tension in the workplace.
An open door policy that allows co-workers to talk to their manager whenever they need advice.
A conversation between friends in the workplace.

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About This Quiz & Worksheet

Using the quiz and worksheet, see what you know about empathy in the workplace. For the quiz, you should know about examples of empathy in the workplace and what empathy means.

Quiz & Worksheet Goals

These tools are useful in testing your knowledge of the following topics:

What empathy in the workplace can help with
Why empathy helps improve productivity at work
The ability to connect to and understand what others are feeling
Key characteristics of empathy
What it means to show empathy in the workplace

Skills Practiced

Information recall - access the knowledge you have gained about the benefits of having empathy at work
Reading comprehension - ensure that you draw the most important information from the lesson on empathy on the job
Making connections - use understanding of the concept of empathy and its importance for work