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Examples of Empathy Statements in Customer Service

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Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What type of communication is best described as a way to help demonstrate to customers that you understand their situation and emotions?

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1. What approach helps staff show customers that they are fully listening to the customer?

2. What are the benefits of allowing customers the chance to confirm that you understand their needs are important?

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About This Quiz & Worksheet

What are empathy statements in customer service? Check your knowledge of these statements and what they look like using the worksheet/quiz combo.

Quiz & Worksheet Goals

These tools help gauge your comprehension of the following topics:

  • An approach that helps staff show that they are fully listening to customers
  • The importance of greetings from customer service
  • When customers should be put at ease during customer service interactions
  • Type of communication that helps demonstrate to customers that you understand their situation and emotions
  • Benefits of allowing customers to confirm that you understand their needs are important

Skills Practiced

  • Information recall - access the knowledge you have gained about how staff can show they are fully listening to customers
  • Reading comprehension - ensure that you draw the most important information from the lesson on empathy statements in customer service
  • Making connections - use understanding of the concept of empathy and its importance for the customer experience

Additional Learning

Thanks to the lesson called Examples of Empathy Statements in Customer Service, you can analyze more topics like:

  • What being empathetic involves
  • Roles of a customer service representative
  • Needs of the client
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