Determining the Purpose of Your Message: Inform, Persuade & Good Will


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question 1 of 3

If the message is about conveying procedures or instructions, what type of message should be used?

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1. Jackson needs to get his work team to stop what they've been passionately working on and, instead, tackle a less exciting assignment and complete it by Friday. Which type of message should Jackson utilize?

2. Analyze the messages below and indicate which one would be considered a goodwill message.

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About This Quiz & Worksheet

This quiz and worksheet combo will help you quickly assess your understanding of the components of an effective message. You will be quizzed on topics like goodwill messages and a request for action.

Quiz & Worksheet Goals

This quiz will test you on the following topics:

  • Messages that provide instructions or procedures
  • A request for action
  • Examples of goodwill messages
  • Five S's of a goodwill message

Skills Practiced

  • Reading comprehension - ensure that you draw the most pivotal information from the related lesson on the purpose of a message
  • Knowledge application - use your knowledge to answer questions about goodwill messages
  • Critical thinking - apply relevant concepts to examine information about a request for action in a different light

Additional Learning

To understand more about messages, review the accompanying lesson, Determining the Purpose of Your Message: Inform Persuade & Good Will. This lesson will help you:

  • Differentiate between various types of messages
  • Identify examples of messages with differing purposes
  • Determine the Five S's of goodwill messages
  • Learn the You-Attitude principle
  • Explain how to use persuasion in messages