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Ethical Issues That Impact the Personal Selling Process

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the real issue with inflating the number of sales calls a salesperson makes?

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1. Jose Arugula knew his boss would give him a hard time about not putting enough hours in each week. So, to avoid the confrontation, Arugula added 8 more hours to his time card to make his required 40 hour week. This is an example of:

2. Penelope works for Cosmos Cars. She really needs to sell a high end car before month's end. A client she met would be the perfect candidate. In order to lure him to the showroom, Penelope sends a limousine to pick him up. In the limousine is a bottle of fine champagne, mini sandwiches and two front row, center court tickets to the Miami Heat game. What is Penelope doing?

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About This Quiz & Worksheet

What do you know about ethical issues that could potentially impact the personal selling process? The quiz and worksheet help test your knowledge of these issues, such as inflating the number of sales calls a salesperson makes.

Quiz & Worksheet Goals

This assessment is designed to gauge your knowledge of:

  • Examples of predatory selling practices
  • Intimidating someone to purchase something
  • The real issue when inflating the number of sales calls a salesperson makes
  • What putting more hours on a time card is an example of
  • Giving someone a gift to influence their purchase behavior

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the lesson on the ethics of the personal selling process
  • Knowledge application - use your knowledge to answer questions about different scenarios that involve unethical selling tactics
  • Information recall - access the knowledge you have gained about an issue involved when a salesperson overstates their sales calls

Additional Learning

In order to get more comfortable with this material, explore the lesson named Ethical Issues That Impact the Personal Selling Process. You'll get to cover the following goals:

  • Determine what a kickback is
  • Understand why people get involved with unethical selling tactics
  • Review examples of ethical behavior
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