Evaluating & Comparing Business Innovation & Improvement Results


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Junie has decided to make some big changes in her department, including completely shaking up the way that her team does their work. She's going to implement these changes immediately. Is Junie implementing continuous improvement?

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1. Luis has implemented a continuous improvement process in his company. Since the beginning of the rollout, he's collected weekly data on the sales revenue for the company to see how it changes over time. Luis' reports are an example of _____ assessments of the program.

2. Petra needs to see if the continuous improvement process she implemented three months ago has worked. She's decided to evaluate the long-term results of the program by measuring customer service ratings. Which of the following is the BEST metric for Petra to compare today's customer service ratings to?

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About This Quiz & Worksheet

With this quiz/worksheet combination, you can assess yourself on the process of evaluating and comparing business innovation and improvement results. Quiz questions will provide example scenarios of the continuous improvement process and assessments of that process.

Quiz & Worksheet Goals

The quiz/worksheet will assess your knowledge of the following:

  • The most effective metric for comparing different sets of data
  • Important aspect of evaluating a program
  • Best metric for implementing a continuous improvement process to improve productivity

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about an important attribute to consider when evaluating a continuous improvement program and the best metric to use when comparing different kinds of data
  • Reading comprehension - make sure you know the most important information about an assessment that can be used to measure data on a weekly basis
  • Information recall - access the knowledge you've gained regarding a type of change that's implemented immediately

Additional Learning

If you want to learn more about changes within an organization, consider the accompanying lesson titled Evaluating & Comparing Business Innovation & Improvement Results. The following areas of interest will be considered:

  • Continuous improvement definition and applications
  • Feedback that can help to focus on strengths and weaknesses
  • Important characteristics of a metric that's useful to a business