Perceptual Errors in the Workplace: Factors that Distort Perception


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question 1 of 3

If you are filtering what you see and hear to suit your own needs, you are using _____.

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1. Barb watches her colleague Jim give a speech on nuclear disarmament and is very impressed with his expertise and calm speaking style. Based on that experience, she asks Jim to speak to her local pet rescue group when they need an inspirational speaker. Jim gives a half-hearted speech and doesn't appear to know what he is doing. Barb's judgement in this situation was clouded by _____.

2. How might the recency effect end up playing a role in the following situation? A woman tells her husband, 'Don't forget that you need to stop at the cleaners, pick D.J. up at preschool, stop at the fish market, pick up paper towels, and call the vet to make an appointment for the dog's grooming?'

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About This Quiz & Worksheet

These tools will gauge your knowledge of the factors for perceptual errors in the workplace. Topics on the quiz include selective perception and stereotyping.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review these definitions:

  • Selective perception
  • Stereotyping
  • Halo effect
  • Recency effects

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Interpreting information - verify you can read information regarding stereotyping and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the related business lesson
  • Defining key concepts - ensure that you can accurately define main phrases and terms, such as selective perception and the halo effect

Additional Learning

To learn more, review the lesson Perceptual Errors in the Workplace: Factors that Distort Perception, which will help you:

  • Understand perceptual errors
  • Identify each type of shortcut to judgment in the workplace
  • Explain the characteristics of each type of perceptual error
  • Describe the difference between the recency and contrast effects
  • Appreciate when someone would be guilty of the halo effect