Writing Effective Emails in the Workplace: Formality, Content, Language and Format


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Which of the following is an example of understanding the rules and behaviors of email communication?

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1. What should a subject line of an email look like?

2. Why should you never type an email in ALL CAPITAL LETTERS?

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About This Quiz & Worksheet

What are the most important things to remember when writing an email for work? Use this assessment to help you check your understanding of this topic. It will ask questions about the proper formatting and content of an effective business email.

Quiz & Worksheet Goals

The quiz/worksheet will test students on:

  • The rules and behaviors of emailing
  • Appropriate subject lines
  • How to use caps lock
  • Correct closing statements of emails
  • The definition of a draft message

Skills Practiced

The quiz and worksheet will help students sharpen these skills:

  • Reading comprehension - read and pull the most important information from the accompanying lesson on features of effective business email
  • Defining key concepts - ensure that you can accurately define the key phrase, 'draft message'
  • Information recall - access the knowledge you've gained regarding appropriate subject lines and closing statements in emails
  • Knowledge application - use your knowledge to answer questions about the rules and behaviors of emailing

Additional Learning

Students who want to know more about this topic can check out the related lesson, Writing Effective Emails in the Workplace: Formality, Content, Language and Format. It will help students meet these goals:

  • Understand the components that make up an effective email
  • Define formality
  • Learn the rules of having correct email content
  • Understand the appropriate language to use when writing an email
  • Determine the correct format for a professional or business email