Felt Emotions vs. Displayed Emotions: Definitions & Gender Differences


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What is felt emotion?

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1. What is emotional dissonance?

2. Sandy is a sales associate who is helping an obnoxious customer. The customer is complaining about a product he just purchased. Sandy smiles and politely helps the customer even though she is annoyed with him. What is this an example of?

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About This Quiz & Worksheet

Having an understanding of felt and displayed emotions can help human resource managers create a more productive environment. This quiz/worksheet combo will test your knowledge of the types of emotions and how to define them, as well as how they're presented in the workplace.

Quiz & Worksheet Goals:

Find out how much you know about the following:

  • Emotion likely felt by a female crying at work
  • Uneasy feeling when someone evaluates an emotional experience as a threat
  • Type of emotions most employers require their employees to present to customers
  • Definition of displayed emotions
  • Definition of felt emotions

Skills Practiced:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on felt and displayed emotions
  • Making connections - use your understanding of the concept of how gender impacts displayed emotions
  • Defining key concepts - ensure that you can accurately define main terms, such as emotional dissonance and felt emotions
  • Distinguishing differences - compare and contrast topics from the lesson, such as the difference in the way men and women show emotions

Additional Learning

Be sure to check out the accompanying lesson, Felt Emotions vs. Displayed Emotions: Definitions & Gender Differences, for more information. The lesson covers the following objectives:

  • Describes the presence of emotions in the workplace
  • Defines and gives examples of felt emotions and displayed emotions
  • Explains the link between gender and emotions