How to Recruit & Hire Customer Service Personnel

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Why is hiring in customer service unique?

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1. Why is it important to set clear expectations of the position?

2. What is an example of a good question to ask during an interview for customer service personnel in order to get to know the candidate?

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About This Quiz & Worksheet

This quiz/worksheet combo hit upon a number of important points that can familiarize you with a number of concepts that you might want to incorporate into your hiring policy. Topics include success profiles, and BARS.

Quiz & Worksheet Goals

These assessments can be used to measure your understanding of the following:

  • Overall philosophy of filling a position
  • Initial move in the hiring process
  • Good and great employees
  • BARS
  • Purpose of a success profile

Skills Practiced

This worksheet and quiz present you with the opportunity to practice the following skills:

  • Reading comprehension - ensure that you gather the most important information from the related lesson on securing efficient customer service representatives
  • Distinguishing differences - compare and contrast terms from the lesson, such as good employees and great employees
  • Critical thinking - apply relevant concepts to examine information about the process of hiring exceptional personnel in a different light
  • Interpreting information - verify that you can read information about the hiring process and interpret it correctly

Additional Learning

To learn more about the successful acquisition of efficient employees, read the accompanying lesson entitled How to Recruit & Hire Customer Service Personnel. The lesson considers the following objectives:

  • Define the process of developing a success profile
  • Explain the purpose of performance reviews
  • Examine the purpose of a personal interview
  • Comment on why interview questions based on BARS are the best ones to use
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