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Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is NOT a positive result of functional conflict?

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1. Why do most dysfunctional conflicts come about?

2. Why is mediation useful?

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About This Quiz & Worksheet

Review what you know about conflict in these assessments through questions about the key terms and examples of different conflicts.

Quiz & Worksheet Goals

These questions assess what you know on:

  • Another term for functional conflict
  • Types of conflict
  • Methods for resolving conflict

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related communication lesson
  • Distinguishing differences - compare and contrast topics from the lesson, such as functional and dysfunctional conflict
  • Information recall - access the knowledge you've gained regarding ways to resolve conflict

Additional Learning

Go over the lesson called Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation for more on this topic in communication and to improve your ability to meet the following objectives:

  • Understand how conflict occurs in an organization
  • Differentiate types of conflict
  • Learn methods of conflict resolution
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