Building Customer Loyalty With Good Customer Service


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What is the most important factor for success in business?

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1. Why is good telephone service important for your business?

2. Which of the following steps are important for building customer loyalty?

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About this Quiz & Worksheet

This quiz and corresponding worksheet gauge your understanding of importance for great customer service skills for building customer loyalty.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • The most important factor for success in business
  • Why good telephone service is important for businesses
  • The steps for building loyalty
  • The importance of patience and caring in telephone customer service

Skills Practiced

This worksheet and quiz let you practice the following skills:

  • Reading comprehension- ensure that you draw the most important information from the related lesson on building customer loyalty with good customer service lesson
  • Information recall- access the knowledge you've gained regarding the most important factor for success of a business
  • Knowledge application- use your knowledge to answer questions about why it's important to be patient and caring when providing telephone customer service

Additional Learning

To learn more about customer service, review the lesson called Building Customer Loyalty with Good Customer Service. This lesson covers the following topics:

  • The six keys to building customer loyalty over the phone
  • What telephone customer service employees should not do
  • How a good follow-up and caring personality can help create loyal customers