Building Customer Loyalty With Good Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the most important factor for success in business?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 75,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. Why is good telephone service important for your business?

2. Which of the following steps are important for building customer loyalty?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About this Quiz & Worksheet

This quiz and corresponding worksheet gauge your understanding of importance for great customer service skills for building customer loyalty.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • The most important factor for success in business
  • Why good telephone service is important for businesses
  • The steps for building loyalty
  • The importance of patience and caring in telephone customer service

Skills Practiced

This worksheet and quiz let you practice the following skills:

  • Reading comprehension- ensure that you draw the most important information from the related lesson on building customer loyalty with good customer service lesson
  • Information recall- access the knowledge you've gained regarding the most important factor for success of a business
  • Knowledge application- use your knowledge to answer questions about why it's important to be patient and caring when providing telephone customer service

Additional Learning

To learn more about customer service, review the lesson called Building Customer Loyalty with Good Customer Service. This lesson covers the following topics:

  • The six keys to building customer loyalty over the phone
  • What telephone customer service employees should not do
  • How a good follow-up and caring personality can help create loyal customers
Support