Getting to Know Your New Customer


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question 1 of 3

Why is it important to get to know your customers?

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1. How can you learn more about your customers?

2. What is a focus group?

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About This Quiz & Worksheet

The essential focus of these materials will be fixed on ways companies get to know their customers. We'll ask you about its significance and effective methods.

Quiz & Worksheet Goals

You'll be tested precisely on:

  • Why companies should know their customers
  • How companies can get to know their customers
  • What a focus group is
  • Help that a survey can provide

Skills Practiced

  • Information recall - access the knowledge you've gained regarding the pros of surveying
  • Making connections - use understanding of the concept of focus groups
  • Interpreting information - verify that you can read information related to learning about customers and interpret it correctly

Additional Learning

You'll be able to read our lesson, Getting to Know Your New Customer, to learn more about these concepts. The lesson will teach you about:

  • Examples of ways companies learn about customers
  • What it means to get to know a customer
  • Ways customer contact helps companies
Final Exam
Creating Proactive Customer Service
This course currently has no practice test
Chapter Exam