What are Customer Service Goals? - Definition & Examples


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question 1 of 3

What does excellent customer service mean?

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1. Which of the following is a customer service goal that every employee should strive for?

2. Good customer service can result in:

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About This Quiz & Worksheet

Customer service goals and examples of customer service will be the focus of this quiz and worksheet combination. Quiz topics include the meaning of excellent customer service and customer service goals every company should strive for.

Quiz & Worksheet Goals

To successfully pass the quiz, you will need to know the following:

  • The results of good customer service
  • Examples of customer service goals
  • Benefits of focusing on customer service

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information given about customer service goals from the lesson
  • Information recall- access the knowledge you've gained regarding the benefits of focusing on customer service
  • Knowledge application - use your knowledge to answer questions about the meaning of excellent customer service

Additional Learning

To learn more about this topic, review the lesson called What are Customer Service Goals? - Definition and Examples. This lesson covers the following objectives:

  • Read about how customer service goals are formed and measured
  • Get a better understanding of why customer service goals are important
  • Examine and discuss customer service examples