Goodwill in Business Communication


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question 1 of 3

Which of the following does not occur due to goodwill messages?

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1. What is it called to use the words 'We' or 'I' to begin a goodwill message?

2. The Five S's of Goodwill Messages are

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About This Quiz & Worksheet

This quiz and worksheet looks at the effect of simple, kind words in the workplace to help you gauge your knowledge of goodwill in business communication. Topics you'll need to know to pass the quiz include understanding the benefits of goodwill messages as well as the five things someone can do to generate goodwill in the workplace.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • Benefits of goodwill messages
  • How to begin a goodwill message
  • The five S's of goodwill messages and characteristics of each

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related business communication lesson
  • Interpreting information - verify you can read information regarding the effects of goodwill messages and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about the five S's of goodwill messages

Additional Learning

To learn more about how to make the workplace better, review the corresponding lesson called Goodwill in Business Communication. This lesson will help you:

  • Define what goodwill messages are
  • Understand the importance of such messages in the business setting
  • Identify the forms that goodwill messages can take
  • Describe the characteristics of goodwill messages
  • Appreciate how relationships can be enhanced by goodwill messages