Responding to Confrontations & Verbal Attacks on Work Teams

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

When a team discussion degenerates into verbal assaults that question someone's character, motives, or integrity, the team leader should respond by:

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1. When confrontations are the result of disagreements about strategy or tactics, team leaders should often discuss the options:

2. When _____ is the source of conflict, it is sometimes appropriate to minimize unnecessary contact between team members.

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About This Quiz & Worksheet

This worksheet/quiz combination will assess your awareness of handling confrontation on work teams. Key subjects include the responsibility of a team leader when a verbal assault arises during a team discussion and who should be involved in the discussion when there are disagreements about strategy.

Quiz & Worksheet Goals

The quiz will also touch on these topics:

  • When you should reduce contact between team members
  • The appropriate team leader response to a problem that's vocalized inappropriately
  • Main objective of a team leader when verbal attacks happen within a team

Skills Practiced

  • Reading comprehension - ensure that you know the most important information from the lesson on handling confrontations on work teams, including a team leader's responsibility when a team has discrepancies about tactics or strategies
  • Information recall - access the knowledge you've gained regarding the role of a team leader when verbal attacks occur on a team
  • Knowledge application - use your knowledge to answer questions about a type of conflict that might be best handled by keeping team members separate

Additional Learning

To learn more about handling disagreements at work, please consider the lesson named Responding to Confrontations & Verbal Attacks on Work Teams. Here are some key points to cover:

  • Inevitability of conflict on a work team
  • Problems with imputing a characteristic to someone on the team
  • Importance of good communication to avoid conflicts
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