Techniques for Assisting Customers in the Selling Process Video


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question 1 of 3

Of the following options, which is a bad sales associate likely to do?

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1. What is the first thing a good sales associate should do when you walk into a store?

2. Which statement is FALSE?

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About This Quiz & Worksheet

These assessments are designed to gauge how much you know about interacting with customers during the selling process. The online quiz and printable worksheet include multiple-choice questions that examine the actions of sales associates and explore common techniques used to assist customers.

Quiz & Worksheet Goals

Use this quiz and worksheet to gauge your understanding of the following:

  • Actions of good and bad sales associates
  • Appropriate ways for sales associates to communicate and discuss products with customers
  • Techniques for improving the ability to assist customers
  • What the 3 As stand for

Skills Practiced

Use these assessments to practice the following skills:

  • Making connections - use understanding of customer service to address ways sales associates should interact with customers
  • Information recall - access the knowledge you've gained regarding how to improve the ability to assist customers
  • Knowledge application - use your knowledge to answer a question about the 3 As

Additional Learning

This worksheet and quiz are accompanied by a lesson called Techniques for Assisting Customers in the Selling Process. Access this lesson to learn about the following:

  • The definition of customer service
  • Types of sales environments that need successful customer service strategies
  • Upselling vs. cross-selling
  • What sales associates should know about products