Crisis Management in the Hospitality Industry


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When is the best time to deal with a crisis in the hospitality industry?

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1. Jennifer has been asked to assess possible crises and conditions that could affect the hotel she works for. She has been asked to conduct a _____.

2. A crisis management plan should include both _____ and _____ resources.

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About This Quiz & Worksheet

The worksheet and quiz are designed to assess your comprehension of crisis management in the hospitality industry. To do well on the quiz, you need to know about components of a crisis management plan and how communications should be during a crisis.

Quiz & Worksheet Goals

Expect to be quizzed on:

  • Process of assessing crises that could happen and conditions you're susceptible to
  • When a crisis should be dealt with in the hospitality industry
  • Examples of a communications plan for a crisis situation
  • How communications should be during a crisis

Skills Practiced

  • Information recall - access the knowledge you have gained about when a crisis should be handled in the hospitality industry
  • Reading comprehension - ensure that you draw the most important information from the lesson on hospitality crisis management
  • Interpreting information - verify that you can read information about tactics for handling a crisis and interpret it correctly

Additional Learning

You can use the lesson named Crisis Management in the Hospitality Industry to cover more topics. These include:

  • Why some organizations can't handle a crisis
  • Examples of crisis management
  • The different types of crises