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Hospitality Industry: Products & Characteristics

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which business is NOT a part of the entertainment sector?

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1. The hospitality industry sells and markets _____ product.

2. Frank lives in Maine, and went on vacation to California. While he was there, he bought a new surfboard. Does this experience in the surf shop count as an interaction with the hospitality industry? Why or why not?

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About This Quiz & Worksheet

The questions contained in this quiz and worksheet will assess your understanding of hospitality industry products. There is a particular focus on guest satisfaction and related factors.

Quiz & Worksheet Goals

This assessment will test your knowledge in the following areas:

  • Different types of entertainment sector businesses
  • Type of product sold and marketed by the hospitality industry
  • Factors that impact the customer experience
  • Products included in the lodging sector of the hospitality industry
  • Key characteristic of the guest experience in the hospitality industry

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about entertainment sector businesses in a different light
  • Knowledge application - use your knowledge to answer questions about factors that impact the customer experience
  • Information recall - access the knowledge you've gained regarding the types of products sold and marketed in the hospitality industry

Additional Learning

Dig deeper into this topic by reviewing the related lesson titled Hospitality Industry: Products & Characteristics, where you will find the following topics:

  • Reliance on disposable income
  • Focus on intangible products
  • Broad nature of hospitality sector businesses
  • Importance of customer satisfaction
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