Tactics for Resolving Labor-Management Conflicts


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question 1 of 3

What bargaining approach is being used if you take the position that there must be a winner and a loser?

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1. What type of bargaining approach views the negotiation process as holding the possibility of everyone getting something?

2. What can you do to improve the attitude and bargaining environment in a positive manner to build trust?

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About This Quiz & Worksheet

Conflict resolution requires vital skills that become increasingly important with the high stakes of labor-management issues. The quiz and worksheet for this lesson will help you understand and recall the information on resolving these disputes.

Quiz & Worksheet Goals

These tools will test you on:

  • Resolution tactics
  • Types of bargaining
  • Role of labor vs. management

Skills Practiced

The quiz and worksheet will evaluate your skills of:

  • Reading comprehension - ensure that you draw the most important information from the related how to resolve labor-management conflicts lesson
  • Defining key concepts - ensure that you can accurately define main phrases that describe various management tactics
  • Knowledge application - use your knowledge to answer questions about labor negotiations

Additional Learning

To make sure you fully understand this topic, review the associated lesson Tactics for Resolving Labor-Management Conflicts. The following objectives will be covered:

  • Discover different approaches to resolving conflicts
  • Understand the motives of both labor and management
  • Learn about negotiating tactics on both sides
  • Understand the types of agreements between management and labor