Human Resources: Service Delivery Tools


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question 1 of 3

Which of the following is an example of a service delivery tool?

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1. _____ is/are technology such as mobile and software applications that help people gain access to information about products and services.

2. Which of the following is an example of an employee self-service tool?

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About This Quiz & Worksheet

In order to assess your knowledge of service delivery tools and their characteristics, use the quiz and worksheet. Passing the quiz is possible if you are familiar with the intranet and employee-self-service tools.

Quiz & Worksheet Goals

You will be assessed on your understanding of:

  • The advantages of the payroll service delivery tool
  • Benefits of service delivery tools
  • What the intranet is
  • The meaning of a service delivery tool
  • What an employee-self-service tool is

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the lesson on HR service delivery methods
  • Defining key concepts - define main topics, such as the intranet and an employee-self-service tool
  • Information recall - access the knowledge you have gained about advantages of the payroll service delivery tool

Additional Learning

Gain more insights on these delivery methods using the lesson named Human Resources: Service Delivery Tools. Other topics you can analyze include:

  • Characteristics of an intranet website
  • Why service delivery tools are used
  • Aspects of training new employees