How to Recognize & Analyze Patterns in Customer Feedback


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question 1 of 3

What is a pattern?

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1. How do patterns emerge in customer feedback?

2. Why is it important to determine categories when recognizing patterns in customer feedback?

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About This Quiz & Worksheet

Analyzing customer feedback is a vital part of maintaining a successful business, and a large part of analyzing customer feedback is being able to identify patterns and themes in customer feedback. Use this quiz/worksheet assessment to test your knowledge about how to effectively analyze customer feedback.

Quiz & Worksheet Goals

This assessment will help you evaluate what you know about:

  • Types and characteristics of patterns in customer feedback
  • Using categories to assess patterns in customer feedback
  • Methods of analyzing patterns in customer feedback

Skills Practiced

Completing this assessment will also test your abilities:

  • Critical thinking - apply relevant concepts to examine information about customer feedback in a different light
  • Knowledge application - use your knowledge to answer questions about how to analyze patterns in customer feedback
  • Making connections - use your understanding of the concept of patterns and themes to identify why determining categories is important

Additional Learning

In addition to completing this assessment, you should also read the lesson, How to Recognize & Analyze Patterns in Customer Feedback. It contains the material covered in this assessment, as well as:

  • Different examples of patterns in customer feedback
  • Tools you can use to assess customer feedback
  • Differences between positive and negative feedback