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Tone of Voice in Sales: Importance & Techniques

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of these tones of voice will most likely make the most sales?

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1. If you are selling a point and shoot camera to someone who wants to take quick photos at sports games, which of the following features should you highlight by increasing your pitch?

2. In which of the following situations should you speak with a louder voice?

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About This Quiz & Worksheet

Check to see how much you know about the impact of tone in sales with this multiple-choice quiz and worksheet. The quiz requires you to know when it's appropriate for a salesperson to speak with a louder voice and other aspects of this topic.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • A tone of voice likely to yield the most sales
  • Increasing pitch to highlight a feature
  • When to speak with a louder voice
  • Word choice when selling a product
  • The importance of using the right tone of voice in sales

Skills Practiced

  • Information recall - access the knowledge you've gained about increasing pitch in order to highlight a particular feature
  • Reading comprehension - ensure that you draw the most important information from the related lesson on tone of voice techniques used in sales
  • Knowledge application - use your knowledge to answer a question about why the right tone of voice is important in sales

Additional Learning

To keep learning about this topic, be sure to review the lesson titled Tone of Voice in Sales: Importance & Techniques. Below are examples of what's reviewed in this lesson:

  • An example of how to use tone of voice effectively in sales
  • A tip for selling over the phone
  • Use of relatable words
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