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The Benefits of Creating a Unique Proactive Care Strategy

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

A _____ strategy identifies and addresses potential problems before the customer is upset.

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1. Reactive customer care strategies addresses problems _____.

2. _____ and _____ are two important benefits to creating a proactive customer care strategy?

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About This Quiz & Worksheet

See why proactive care strategies are important for providing great customer service in a variety of situations. Quiz questions will focus on industries that use this type of plan.

Quiz & Worksheet Goals

This quiz will be a test of the following:

  • Who can benefit from a proactive care strategy
  • Benefits of implementing a proactive care strategy

Skills Practiced

When using these assessment materials, students will be able to practice the following skills:

  • Reading comprehension - ensure you are able to draw the most important information from the worksheet regarding types of businesses that should use this type of strategy
  • Information recall - access knowledge you've gained about situations that can be helped by using proactive care strategies
  • Knowledge application - apply knowledge regarding how customers benefit from this type of planning

Additional Learning

Review the lesson The Benefits of Creating a Unique Proactive Care Strategy. You will learn more about the following:

  • Examples of how an airline could use a proactive care strategy to help satisfy customers
  • Besides customer satisfaction, what is the benefit of this type of plan
  • Is this type of plan cost effective
Final Exam
Creating Proactive Customer Service
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