Implementing Total Quality Management (TQM) in an Organization


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Processes and systems are developed during a company's implementation of Total Quality Management (TQM). Which of the following statements best describes these processes and systems?

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1. Total Quality Management (TQM) involves which of the following?

2. When a company decides to implement Total Quality Management (TQM), which of the following lists portray the correct order of the steps that are involved?

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About This Quiz & Worksheet

As businesses strive to achieve quality everywhere possible in a business, many have adopted an approach known as Total Quality Management (TQM). You'll be quizzed on the basic principles surrounding TQM and how companies implement it effectively.

Quiz & Worksheet Goals

Use these resources to test your understanding of:

  • What TQM states
  • Characteristics of TQM
  • Definition of a company's vision
  • Objectives considered in TQM
  • Steps after a process is developed

Skills Practiced

  • Interpreting information - verify you can read information regarding the steps involved in implementing TQM and interpret it correctly
  • Knowledge application - use your knowledge to answer a question about the objectives considered in TQM
  • Reading comprehension - ensure that you draw the most important information from the related business lesson

Additional Learning

The corresponding lesson called Implementing Total Quality Management (TQM) in an Organization will allow you to study the following objectives:

  • Identify the role of satisfaction in TQM
  • Explain what is required to make TQM a reality in a business
  • Appreciate the benefits of having TQM in an organization