Impression Management in Organizations: Definition, Techniques & Examples


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Ken and his supervisor were interviewing candidates for an open position on their team. Ken's supervisor really liked one of the candidates in particular, a woman named Julia. Ken did not feel that there was anything special about Julia, but he knew that he could work with her. When Ken's supervisor asked him his thoughts on Julia, he agreed that she was an excellent candidate and should be the one who they extend the employment offer to. Ken has taken on the role of a _____ in this example.

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1. When an individual in the workplace influences another person's interpretation of a person, place, or thing by controlling the information that he receives, this is known as _____.

2. Stacy and Margaret are tellers at a bank. Stacy recently told Margaret that she is having problems balancing her drawer at night, so she is adding her own money to it to ensure she does not get written up or fired. When Margaret's manager asks her how Stacy is doing, she simply says that she seems to be learning the job just fine. Margaret is an example of a _____.

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About This Quiz & Worksheet

Looking at the consequences of deception in a business setting, this quiz and corresponding worksheet will help you gauge your knowledge of impression management. Topics you'll need to know to pass the quiz include understanding the term denoting a person who does not provide honest feedback to his or her supervisor as well as knowing the type of person who will give false information to gain an advantage.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to test your knowledge of:

  • Person who does not provide honest feedback
  • One who gives false information to gain an advantage
  • Who will manage information to not hurt another
  • Type of person with a structured plan to deceive
  • All the categories of impression management

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Interpreting information - verify you can read information regarding one who gives false information to gain an advantage and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about who will manage information to not hurt another
  • Defining key concepts - ensure that you can accurately define main phrases and terms, such as formal manipulator and sycophant

Additional Learning

To make up your own mind about these types of manipulation, review the corresponding lesson called Impression Management in Organizations: Definition, Techniques & Examples. This lesson will help you:

  • Understand what impression management is
  • Identify the role of controlling information in impression management
  • Appreciate the negative connotation to such information control
  • Describe the main categories of individuals controlling information
  • Show how one might react when discovering others practicing impression management