Using CRM to Improve Customer Relations

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What type of information can a CRM system track?

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1. How can you build a personal connection using CRM?

2. What is a way using CRM can improve customer relations?

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About This Quiz & Worksheet

Take an engaging, multiple-choice quiz to assess how well you know the steps for improving customer relations with CRM (customer relationship management). You will answer questions on the kind of information tracked in CRM, its effect on the time required for problem resolution and more.

Quiz & Worksheet Goals

The quiz will test you on:

  • CRM system information
  • Personal connection building using CRM
  • Ways of improving customer relations via this tracking method
  • Use of CRM for speedier issue resolution
  • Customer retention rates and CRM

Skills Practiced

  • Information recall - access the knowledge you've gained regarding the use of CRM
  • Knowledge application - use your knowledge to identify ways to improve customer retention
  • Making connections - use understanding of CRM and personal connections

Additional Learning

If you want to know more about this subject, review the lesson titled Using CRM to Improve Customer Relations. Information found in this lesson includes:

  • The definition of CRM
  • Making the customers feel they are your most important patrons
  • How to reduce transferring the customer around
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