How CRM Can Improve Internal Communication


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question 1 of 3

Why is it important to use customer relationship management (CRM) to improve internal communication?

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1. What is a way that customer relationship management (CRM) affects internal communication?

2. What are the ways in which customer relationship management (CRM) systems streamline communication?

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About This Quiz & Worksheet

This series of multiple-choice questions is a self-assessment to check your knowledge of the concepts and purpose of CRM. You will be asked about how CRM affects a company's internal and external communications.

Quiz & Worksheet Goals

The quiz will ask you about such things as:

  • CRM for improvement of internal communication
  • Specific ways CRM improves the flow of information
  • Applying CRM to fix specific problems
  • Information tracking

Skills Practiced

The student can use this quiz and worksheet to test skills, such as:

  • Making connections - use understanding of information sharing between company departments
  • Reading comprehension - make sure you understand important points about internal communication from the related lesson, such as the barriers between sections of a company and timely communication
  • Information recall - access the knowledge you've gained regarding both employee and customer satisfaction

Additional Learning

Learn more by reviewing the lesson associated with this topic, which is named How CRM Can Improve Internal Communication. The lesson will increase your knowledge on:

  • Streamlining communication
  • Increasing timeliness of information flow
  • Putting departments in better touch with one another
  • Being better prepared with clients