The Role of Professionalism in Internal Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is a skill important to professionalism in internal customer service?

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1. According to the elements of professionalism, what should one do after making a mistake?

2. What are internal customers?

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About This Quiz & Worksheet

Professionalism is an important component of internal customer service, and this pair of study guides will help analyze your comprehension of professionalism in customer service. The quiz will ask questions focused on the purpose and examples for professionalism

Quiz & Worksheet Goals

These practice assessments will test you on:

  • Definition of professionalism
  • Professionalism skills
  • Professional approach when making a mistake
  • Internal customer definition
  • Examples of polite behavior

Skills Practiced

  • Reading comprehension - make sure you comprehend key concepts from the related professionalism lesson
  • Information recall - access the information you've learned about elements and components of professionalism
  • Knowledge application - employ your knowledge to answer questions about applying professionalism in example situations

Additional Learning

If you want to learn more about professionalism in internal customer service, review the corresponding lesson titled The Role of Professionalism in Internal Customer Service. The lesson will go over the following key topics:

  • Skills necessary for professional interactions
  • Role of using good judgment in using professionalism for internal customer service
  • How appearance applies to professionalism
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