Soft Skills for Internal Customer Service


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question 1 of 3

What is one question to ask if you want a co-worker/employee to feel supported?

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1. Smiling and asking employees how you can help are forms of _____.

2. When the following soft skills are lacking, a conflict is almost always the result.

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About This Quiz & Worksheet

Learn what you know about internal customer service skills with these study resources. Included are quiz questions based on areas such as questions to ask co-workers and positive reinforcement.

Quiz & Worksheet Goals

The worksheet and attached quiz will test how well you know how to:

  • Assess what happens when soft skills are absent in communication
  • Identify the results of internal customer service that is substandard
  • Recognize a company's internal customers

Skills Practiced

Practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on internal customer service skills
  • Interpreting information - verify that you can review information regarding positive reinforcement and interpret it correctly
  • Information recall - access the knowledge you've gained regarding internal customers

Additional Learning

Explore this area of study further with the lesson named Soft Skills for Internal Customer Service. The lesson will help you meet the following objectives:

  • Explain an internal customer
  • Assess the training of internal customer service soft skills
  • Define soft skill
  • Understand how to use them properly
Final Exam
Building Customer Service Soft Skills
This course currently has no practice test
Chapter Exam