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Internal Customer Service: Definition & Explanation

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Internal customer service is:

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1. Which of the following is NOT an element of internal customer service?

2. Recognition as an element of internal customer service means:

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About This Quiz & Worksheet

Why is internal customer service an important aspect of doing business? The quiz asks you about definitions, examples and components of internal customer care.

Quiz & Worksheet Goals

During the quiz you will:

  • Define internal customer service
  • Identify elements of internal customer service
  • Explain the importance of recognition
  • Point out an example of good internal customer care
  • Give the meaning of cross-training

Skills Practiced

  • Defining key concepts - verify that you can accurately define main terms, such as internal customer service and cross-training
  • Knowledge application - use your knowledge to explain the purpose of the elements of internal customer services
  • Reading comprehension - ensure that you grasp the most essential information from the corresponding lesson on internal customer service

Additional Learning

Supplement your understanding of this topic with the lesson entitled Internal Customer Service: Definition & Explanation. Lesson objectives include:

  • Review an example of poor internal customer service
  • Understand good internal customer care through a hypothetical example
  • Describe each internal customer service element
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