ISO 9000 Certification


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question 1 of 3

Why did the International Organization for Standardization (ISO) primarily develop their standards?

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1. An IT company focuses strongly on the satisfaction of their employees and that their talents are utilized. Leadership is focused in such a way that it develops a fully-involved staff. The company generally approaches all work as a process by defining work activities and assigning responsibility and accountability to employees. They also stress that each process is unique and not connected with other processes. Identify why this company does NOT fully conform to the ISO 9000.

2. How should a company focus on customer needs?

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About This Quiz & Worksheet

The ISO 9000 certification process involves a demanding and rigorous set of principles that are followed by many organizations in Europe and China. This quiz and worksheet combination aim to explain the process further and test your understanding of the topic.

Quiz & Worksheet Goals

This quiz will test your understanding of ISO 9000 in regards to the following:

  • Whether it is voluntary or mandatory
  • Who it is focused on
  • How often an audit takes place
  • Overall objectives
  • What types of business use it

Skills Practiced

Your study skills will be tested during this quiz on ISO 9000, including:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on ISO 9000
  • Information recall - access the knowledge you've gained regarding the audit process of this certification
  • Knowledge application - use your knowledge to answer questions about what types of business use ISO 9000

Additional Learning

Learn more about this topic by reading the lesson, ISO 9000 Certification. It will address the eight principles, which are as follows:

  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • Systems Approach to Management
  • Continual Improvement
  • Factual Approach to Decision Making
  • Mutually Beneficial Supplier Relations