Potential Issues in Customer Relationship Management


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What are potential issues with CRM?

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1. Why might customers feel like their privacy is being breached with CRM?

2. Why might a customer feel unfairly treated because of CRM?

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About This Quiz & Worksheet

Make use of these study resources to garner your knowledge on issues in customer relations. Topics on the quiz include the possible issues with customer relationship management and a customer's privacy.

Quiz & Worksheet Goals

Find out how well you know how to:

  • Recognize why a customer might consider themselves unfairly treated
  • Determine how important it is to keep accurate information with regard to customer relationship management
  • Identify an example where a customer's privacy is compromised

Skills Practiced

Ensure that you know how to practice the following skills:

  • Making connections - use understanding of the concept of customer service management and how it is connected to a customer's privacy
  • Interpreting information - verify that you can read information regarding how a customer might consider themselves to be unfairly treated and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about issues in customer relations

Additional Learning

Find out more about this area of study with the lesson named Potential Issues in Customer Relationship Management.

  • Explain why a customer's privacy is important
  • Understand what it means to use fairly customer relationship management for every customer
  • Assess what could happen with inaccurate customer relationship management information
Final Exam
Understanding Customer Relationship Management Basics
This course currently has no practice test
Chapter Exam