Using the Kano Model to Understand Customer Needs

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the fundamental idea of the Kano model?

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1. How are the requirements that will impact customer satisfaction proportionally to their availability called?

2. Which of the following requirements should be excluded from the product?

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About This Quiz & Worksheet

Complete the quiz and worksheet, seeing how much you know about using the Kano model to understand customer needs. Requirements that should be excluded from the product and what happens with excitement requirements over time are topics on the quiz.

Quiz & Worksheet Goals

You'll be quizzed on the following topics:

  • How project managers use the Kano model
  • The fundamental idea of the Kano model
  • Name for requirements impacting customer satisfaction proportionally to their availability
  • Requirement that should be excluded from the product

Skills Practiced

  • Information recall - access the knowledge you have gained about what happens to excitement requirements over time
  • Interpreting information - verify that you can read information about how project managers use the Kano model and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the lesson on the Kano model and customer needs

Additional Learning

Keep learning at your own pace using the lesson, Using the Kano Model to Understand Customer Needs. This lesson helps you:

  • Determine who Noriako Kano was
  • See when Kano developed his model
  • Identify the five different categories of requirements
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