Types of Retail Customers: Characteristics & Approaches


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What trait guides a retail customer like Interruptive Ingrid?

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1. What is the best way to handle a retail customer like Defensive Dan?

2. This type of retail customer shows up at the store already knowing what he or she wants.

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About This Quiz & Worksheet

A successful retail salesperson must understand different kinds of customers. The quiz includes questions about interacting with different kinds of retail customers and tactics that salespeople can use to close sales.

Quiz & Worksheet Goals

The quiz covers:

  • How to handle sociable retail customers
  • What to do to close sales with indecisive customers
  • A common trait among interruptive customers

Skills Practiced

  • Knowledge application - use your knowledge to point out the best way of interacting with a customer like Defensive Dan
  • Information recall - access the understanding you've obtained about the type of retail customer who already knows what they want when they enter a store
  • Reading comprehension - verify that you can pull the most important information from the lesson about customers like Sociable Sam

Additional Learning

To learn more about this subject, read the lesson named Types of Retail Customers: Characteristics & Approaches. This lesson will teach you about:

  • The type of retail customer who is often cynical and skeptical
  • Impulsive retail shoppers
  • The kind of customer who tends to take up the most time