Managerial Skills: How Good Managers Promote Productivity


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question 1 of 3

Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

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1. Which skill set do top-level managers need in order to see the 'big picture?'

2. At what level are technical skills in a manager most important?

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About This Quiz & Worksheet

Focusing on what makes for a good manager to keep a business alive, this quiz and corresponding worksheet will help you gauge your knowledge of managerial skills. Topics you'll need to know to pass the quiz include understanding the type of skill that helps employees to work towards a higher level of productivity as well as knowing at what level conceptual skills are most important.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • Type of skill that helps employee productivity
  • Level conceptual skills are the most important
  • Where human skills are most valued
  • Three skills each manager needs
  • Set of unique abilities managers must have

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Interpreting information - verify you can read information regarding where human skills are most valued and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about the type of skill that helps employee productivity
  • Reading comprehension - ensure that you draw the most important information from the related managerial skills lesson

Additional Learning

To learn more about the need to have a naturally good or trained leader, review the corresponding lesson Managerial Skills: How Good Managers Promote Productivity. This lesson will help you:

  • Understand what managerial skills are
  • Identify the purpose of these managerial skills
  • Describe the characteristics of each of the three different types of skills
  • Explain where the skill sets for managers are most valued in a company
  • Appreciate the importance of a developed skill set as one rises towards top tier levels