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Managing Appointments for Veterinary Offices Video

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Messages to clients whose pets are due for a certain procedure are called _____.

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1. Products that have been _____ have been withdrawn from market due to safety concerns:

2. When using the phone with a client, always follow the appropriate code of acceptable social behavior, or _____.

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About This Quiz & Worksheet

This quiz and worksheet combo will help you quickly assess your knowledge of how to successfully communicate with pet owners over the telephone. You will be quizzed on phone etiquette.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • Messages to pet owners whose pets are due for a certain procedure or check-up
  • Products that have been withdrawn from the market due to safety concerns
  • A code of acceptable telephone behavior
  • Maximum number of times a phone should ring
  • Discussion of pet's medical condition and treatment over the phone

Skills Practiced

Students will use these skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on veterinary procedures
  • Information recall - access the knowledge you've gained regarding proper telephone etiquette
  • Knowledge application - use your knowledge to answer a question about informing clients about products that have been withdrawn from the market due to safety concerns

Additional Learning

The lesson titled Managing Appointments for Veterinary Offices covers the following objectives:

  • The first thing to let customers know when you answer the phone at a veterinary office
  • Review how appointments are made over the phone
  • When to use the phone and when to use e-mail to contact clients
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