Mediation & Arbitration: Third-Party Interventions in Organizations


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Why is it sometimes necessary to bring in a third party to resolve a conflict?

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1. How does the role of the facilitator differ from that of the mediator?

2. Jane and Thomas are disputing over methods for advancing their company's image. Thomas wants to use online social media, whereas Jane believes most of their customers are older and should be contacted by mail. A person from outside the company is brought to weigh in on both sides of the argument and move them towards a more constructive dialog. The mediator maintains an impartial stance and keeps extensive notes that she presents to Jane and Thomas to resolve their conflict. Which of these in this scenario is NOT common for mediators?

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About This Quiz & Worksheet

This quiz and worksheet combo gauges your understanding of mediation and arbitration by third parties. You will be quizzed on the roles of different types of third-party actors.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • Third party intervention to resolve disputes
  • Roles third parties can take in mediation and arbitration
  • Ways third parties can resolve other people's disputes

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related lesson on mediation and arbitration by third parties
  • Interpreting information - verify that you can read information regarding intervention by third parties to resolve disputes and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about roles third parties can take in mediation and arbitration

Additional Learning

Deepen your knowledge of this subject by reading the lesson called Mediation and Arbitration: Third-Party Interventions in Organizations. This lesson helps you:

  • Understand how third parties intervene to resolve other people's disputes
  • Distinguish between different roles third parties play in mediation and arbitration
  • Define types of third parties involved in mediation and arbitration