Mediation at Work: Definition & Explanation


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question 1 of 3

Which one of the following is the best description of mediation?

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1. Which of the following is NOT a step in the mediation process?

2. Which is the best explanation of the caucus step in the mediation process?

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About this Quiz & Worksheet

This quiz and corresponding worksheet gauge your understanding of the description of mediation and the steps taken in the mediation process.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • Mediation
  • Mediation steps
  • The caucus step
  • Appropriate people to serve as a mediator
  • Closure

Skills Practiced

  • Reading comprehension- ensure that you draw the most important information from the related lesson on mediation
  • Information recall- access the knowledge you've gained regarding the appropriate steps taken in the mediation process
  • Defining key concepts - ensure that you can accurately define main terms, such as closure, mediation, and caucus

Additional Learning

Gather more details about the mediation process with the lesson titled Mediation at Work: Definition & Example. Use this lesson to go over the following:

  • The importance of mediation in the work setting
  • Types of conflict that would require professional mediation
  • The steps towards mediation such as first and second party contact