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Coaching in the Hospitality Industry

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

_____ is the process where the leader of an organization coaches staff members on issues such as customer service, team work, and communication.

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1. Which of the following is the best example of one-on-one coaching?

2. How does employee feedback impact hospitality coaching?

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About This Quiz & Worksheet

You can use this quiz/worksheet to check your understanding of hospitality. It will test your knowledge of the process in which the leader coaches staff members on issues and an example of one-on-one coaching.

Quiz & Worksheet Goals

This quiz/worksheet will quiz you on:

  • Result of mentoring in the hospitality industry
  • Goal of coaching
  • Process in which the leader coaches staff members on issues
  • Something that gives staff the opportunity to share their experiences and give advice
  • Example of one-on-one coaching

Skills Practiced

  • Interpreting information - verify that you can read information regarding hospitality
  • Critical thinking - apply relevant concepts to examine information about the goal of coaching
  • Information recall - access the knowledge you've gained regarding the result of mentoring in the hospitality industry

Additional Learning

When you check out the related lesson titled Coaching in the Hospitality Industry, you will learn more about this topic. This lesson meets the following objectives:

  • Review the different types of coaching methods
  • Recall the benefits of one-on-one coaching
  • Learn what one-on-one coaching allows the manager to do
  • Identify the importance of employees sharing their experience and advice
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