How to Build Rapport: Techniques & Example Statements


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Which BEST explains why building rapport can be challenging?

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1. _____ is hearing and understanding what the customer is saying.

2. _____ helps to build rapport because it humanizes the customer and helps them to feel like they are valued as a person.

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About This Quiz & Worksheet

This quiz/worksheet combo focuses on building rapport with customers within a business environment. Quiz questions test you on why this technique can be difficult and interacting with customers.

Quiz & Worksheet Goals

These tools ask you to:

  • Identify a way to humanize customer interaction
  • Determine how to show interest in a customer to help establish rapport
  • Understand in what way a connection can be established with a customer
  • Provide the term for hearing and understanding what someone is saying

Skills Practiced

  • Reading comprehension - ensure that you can draw the most important information from the related lesson on methods for building rapport
  • Information recall - access the knowledge you've gained regarding how building rapport can be a challenging task
  • Knowledge application - use your knowledge to answer questions about the individual tenets of building rapport

Additional Learning

Learn more about this important factor of customer service via the lesson called How to Build Rapport: Techniques & Example Statements. The following study points will be covered:

  • What rapport is
  • Techniques for building rapport with other parties/individuals
  • Why building rapport is necessary in business